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Return & Refund Policy

Effective Date: 01.11.2024

At Design Delta, we value our customers and are committed to delivering high-quality products. Please carefully review our Return & Refund Policy below to understand your rights and our obligations regarding returns and refunds.

1. No Returns or Refunds

All products sold by Design Delta are non-returnable and non-refundable, except in cases where the product is delivered in a damaged condition.

2. Eligibility for Refunds

A refund request will only be considered under the following conditions:

  • The product you received is damaged or defective.

  • You notify us of the issue within 3 days from the delivery date.

3. Reporting a Damaged Product

To report a damaged product:

  1. Email us at studio@designdelta.co.in within 3 days of delivery with the following details:

    • Order ID

    • Clear photographs or videos of the damaged product (showing the issue clearly).

    • A brief description of the issue.

  2. We will acknowledge your request and guide you through the next steps.

4. Inspection Process

  • Once your report is received, our team will inspect the issue.

  • This process may involve reviewing the provided evidence or arranging a reverse pickup of the product for further inspection (if applicable).

  • Design Delta reserves the right to determine if the product qualifies for a refund based on the inspection results.

5. Refund Process

If your refund request is approved:

  • The refund will be initiated within 7 working days of approval.

  • Refunds will be processed via the original payment method or any alternative method agreed upon during the resolution.

6. Exclusions

  • Refund requests made after the 3-day notification window will not be accepted.

  • Products damaged due to customer negligence, misuse, or improper handling are not eligible for refunds.

7. Contact Us

For any questions or assistance regarding returns and refunds, feel free to reach out to us:
Email: studio@designdelta.co.in
Address: Valmiki Apartment, Kalina, Mumbai - 400 098

Thank you for choosing Design Delta! Your satisfaction is important to us, and we strive to provide the best possible service.

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